Refund policy

Refund & Cancellation Policy

Due to the handmade and perishable nature of our products, all sales are final once the order has been placed.

• Cancellations made at least 48 hours before your scheduled pickup/delivery may be eligible for a partial refund. 
• Deposits are non-refundable.
• If we make a mistake with your order, please contact us within 48 hours of placing the order, and we will work to resolve the issue. 
• We are not responsible for damages after the product leaves our premises or is delivered. No refunds will be issued for dissatisfaction related to personal preference. 
• To reschedule your pickup date, please email us at least 48 hours in advance.

Thank you for understanding and supporting our small business. 

You can always contact us for any questions at info@kiyomisteashop.com.